F.A.Q.

FAQ

Heck NO! We do not carry immitation products. At Big Head Smoke Shop we belive in giving our customers only the best quality products that we can find. No knock offs here!

Obviously shipping times will very depending on where you live, typically orders in Canada and the US are at your doorstep within 7-10 days (usually sooner). International orders can take longer. We also have the option of priority and express shipping for an extra cost.

Absolutley! If you are thinking of placing a big order with us ($500+), contact us! We will see what we can do to work out a better price for you.

You betcha, we ship worldwide. Our goal is to help everyone no matter what country or part of the world you live in to be better equipted for a better price!

We totaly get the concept that most people dont want the whole neighborhood knowing what they are buying. So we send out all shipments in plain unbranded boxes so you dont have to worry about anyone knowing a thing.

Keep in mind we deal in CDN dollars, most websites in this indestry are USA based and list products in US dollars. 99% of the time we are cheaper after the conversion rate.

All packages are insured for the full amount of the contents. We pack all items with the utmost care and attention. But, at the VERY rare case that it happens please contact us right away and we will make it right with you ASAP.